Why do I see a pending charge?

If you recently placed or attempted to place an order, what you are seeing on your bank account is an authorization or a "pending charge". This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity.

If your order was declined*, denied, or canceled this authorization will clear on its own (depending on your bank, anywhere from 1-8 business days). If your order is successful, the authorization will turn into a charge once your order ships. If your order is delayed for any reason, the authorization may clear within a few days then come back as a charge once your order ships. 

Please only click the “Place Order” button once to avoid multiple authorizations.

*The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card/gift card being used for payment. Sole Society's Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. Please make sure your billing address matches what your bank has on file for your card. If you are still having issues placing your order, please visit: Why is my order not going through? 


Charges on Multiple Shipments

After you place your order, your credit card's issuing bank will place an authorization hold on your account for the entire amount of the purchase.  This is only a pre-authorization and not a charge.  You are charged only when the merchandise ships.


More on Authorization Holds 

An authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–8 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.

Sole Society does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. Sole Society can not be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may last as little as three days or as long as several months. We strongly suggest that if such a situation arise, that the customer contact the issuing credit card company or bank directly. 

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