Why is my order not going through?

If you are unable to continue in checkout, you are receiving an error message, or nothing happens when you select "Place Order", there may be a problem with your credit card information, billing or shipping address.

  • Check that your billing address matches what your bank has on file with your card. If you recently moved, try entering in your old address.
  • Make sure your billing name and billing address are precise and in proper format. In the billing address field, enter your name exactly as it appears on your card and make sure any suite/unit information is on the second field. 
  • If you are using a browser's auto-fill to enter in information, try removing this feature and entering it in manually

If there are no issues with your billing address, you can try refreshing the page or use a different web browser . We suggest creating an account before checking out. Also, please make sure the item(s) you are ordering are still in stock. 

If you are still having issues, you're welcome to give us a call to place the order for you at 877 765 3009 Monday - Friday 7AM - 5PM PST.

Have more questions? Submit a request